Refund policy

Awww. We want you to be pleased and a refund makes us sad, BUT it is a fact of life. We want you to be pleased so let's chat. Give us a call at (276) 694-4438 or email sales@mattie-bs.com with your needs and how we can help. We will respond in 1-2 business days.

How to Return:

Should an item arrive broken or damaged, please know we too are crushed. Here is what you need to do next:

  1. Take a photo of damaged items and packaging
  2. Please email photo(s) with order number to matilda@mattie-bs.com 
  3. Please allow 1-2 business days for a response. This will give us time to look in to the matter before responding.

When and What to Return:

If within 30 days of purchase you find you are not happy please use the following steps:

  1. Please email sales@mattie-bs.com to receive authorization.
  2. Please carefully wrap item(s) and
  3. Include the original receipt, invoice or packing slip with reason for return legibly written.

  4. Send returns to:

    Mattie B’s Returns
    105 N Main Street / 827
    Stuart, VA 24171

Items you can return:

  • items that have not been worn
  • items that are not damaged by scent or sight
  • items with original tags attached
  • include the original receipt or packing slip
  • Include permission from Mattie Bs Gifts and Apparel


  • are eligible for your preference of a refund, exchange or store credit. Without a receipt, we will happily offer an exchange or store credit at the current selling price. 

Please allow up to 14 days to process your return once we have received it.

TRUE FACTS:

  • Sale Items are FINAL SALE
  • Used and worn items are just that … Used & Worn 
  • Original packaging & Tags are a requirement. 
  • 30 days, that is the limit from the date of order. 
  • We love you all like family but not even family can exchange after 30 days.
  • Gift Cards, Intimate Items, Books, and Food Items are not eligible for return.